Welcome to Trezor

What this guide covers

This presentation walks you through the first-time experience for the Trezor hardware wallet. It’s written to be used as a speaker script or direct user-facing guide and matches the official start flow at Trezor.io/Start. Follow each step carefully to ensure your private keys and funds remain secure.

Who should follow this

Anyone who just purchased a Trezor device and is setting it up for the first time — or someone preparing the device for a colleague or client. Keep the package sealed until you’re ready to confirm the tamper-evident security sticker.

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Unboxing & inspection

Use visual checks first

Inspect packaging

Confirm the box shows official branding and an intact tamper-evident seal. If the seal is broken or the packaging looks altered, do not proceed — contact the vendor or Trezor support.

Contents checklist

• Device (Trezor model)
• USB cable
• Recovery seed cards and stickers
• Quick start leaflet

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First power-on

Connect safely

Use your computer’s USB port or a trusted power source. Avoid unknown public charging hubs. When the device boots, the screen will show a welcome message and model name. This is your first confirmation the device is genuine and functional.

What not to do

Do not connect to untrusted computers. Avoid plugging into devices with unknown software installed that could attempt to fingerprint your device or trick you during setup.

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Device setup

Start at Trezor.io/Start

Open a modern browser and navigate to Trezor.io/Start. The official site will guide you through the model selection and interactive setup wizard. Always type the URL manually or use a bookmarked link — avoid search results to reduce phishing risk.

Model selection

If your package includes a specific model (e.g., Trezor Model One, Trezor Model T), select it. The web app will provide model-specific instructions for firmware, PIN, and seed backup.

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PIN creation

Why a PIN matters

The PIN protects your device from unauthorized physical access. Create a PIN that is memorable for you but hard for others to guess. Use at least 6 digits and avoid obvious sequences. The device will confirm each digit on its screen to prevent host compromise from intercepting input.

Tips for PINs

• Do not store your PIN in the same location as your recovery seed.
• Use a pattern you can reliably reproduce but others cannot easily observe.

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Recovery seed backup

Critical security step

During setup the device will generate a recovery seed — a list of words — that represents your private keys. Write these words down in the exact order on the supplied seed card. This seed is the single most important piece of data: it restores your wallet if the device is lost, stolen, or damaged.

Best practices

1. Write the seed by hand — do not store it digitally.
2. Store copies in physically separate, secure locations (e.g., safe, safety deposit box).
3. Do not share the seed with anyone or enter it on a website or app unless you are restoring the device yourself.

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Firmware & updates

Always run official firmware

Trezor devices require authentic firmware. The Trezor web app will check firmware signatures and prompt updates when necessary. Only accept updates from the official Trezor.io site and verify the signature prompt on the device screen before confirming.

When to update

Install updates promptly, but ensure you have your recovery seed before performing a firmware reinstall. Updates frequently include security fixes and improved features.

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Connecting to Trezor.io/Start

Step-by-step link flow

1) Open your browser and go to https://trezor.io/start or use the bookmark. 2) Choose your model and follow the interactive steps. 3) Allow the device to communicate when prompted — the browser will request permission to access the hardware.

Office export link

If you’d like to convert this guide into slides for Office, use the anchor links at the top to copy each section into PowerPoint or use "Save as PDF" from your browser to create printable handouts. Each slide includes a clearly labeled heading (h1..h5) for easy import into document and slide editors.

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Security best practices

Ongoing safety rules

Handling and storage

Do not reveal your seed or PIN. Avoid sharing device photos that reveal the recovery words. Use passphrases for additional account separation if you understand the complexity and backup implications.

Network hygiene

Use updated systems, avoid risky browser extensions, and keep your host computer clean of malware. For highly sensitive holdings, consider an air-gapped setup for signing transactions offline.

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Troubleshooting & support

Common issues

If the device won’t boot, try a different USB cable or port and confirm firmware integrity via the official site. If you suspect tampering or a defective unit, stop and contact Trezor support. For step-by-step help the Trezor Help Center provides guides, and the community forums can offer practical tips.

Contact & resources

Official: Trezor.io/start — Support and downloads. If you need to prepare materials for an office training session, each slide here is labeled and export-ready for PowerPoint or Google Slides.

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